FAQ

• How can I extend the battery lifespan?

  Avoid overcharging and over-discharging; keeping the battery level between 20%–80% is optimal.
  Avoid using the battery alone for high-intensity tasks; it is recommended to use it while plugged in.
  Avoid leaving the battery unused for long periods; regular charging and discharging is recommended to maintain its performance.

• How can I tell if I need to replace my battery?

  If your battery shows issues such as slow charging, fast power drain, swelling, system crashes (blue screen), or lagging performance, it may indicate that the battery or device needs replacement. In most cases, replacing the battery is the more cost-effective and practical solution.

• I ordered the wrong item. How can I cancel or exchange my order?

  If your order has not been shipped, please contact us via email to cancel it.
  If the battery has already been shipped or received, you can take advantage of our 30-day no-questions-asked return policy. Please contact us to obtain return authorization and send the battery back to us.

• How can I track or check my order?

  After placing your order, you will be automatically redirected to the order tracking page. You can also access it manually from the bottom of our website. Simply enter the email address used when placing the order to view full details, including product list, shipping address, order status, and tracking link (if shipped). You can use this information to check the latest status of your package at any time.

• How long is the battery lifespan and usage time?

  Battery lifespan depends on various factors, including usage frequency, charging cycles, and temperature. Generally, laptop batteries last between 1 to 3 years. Actual usage time may vary depending on the brand and model.