FAQ

• Can I use it if the voltage and capacity are different from my original battery?

  Generally, as long as other specifications match, batteries with voltage difference within 2V are compatible and can work normally.
  Capacity may affect battery size and shape. If capacity differs, please ensure our battery matches your original battery shape and size.

• How can I extend battery lifespan?

  Avoid overcharging/over-discharging and keep battery level around 20%-80%
  Avoid heavy workloads on battery only; using while plugged in is recommended
  Avoid leaving battery unused for a long time; charge/discharge periodically

• How do I know whether I need to replace the battery?

  If your battery shows slow charging, fast drain, swelling, blue screen, or system lag, it usually indicates replacement is needed. In most cases, replacing the battery is the more cost-effective choice.

• Why does a new battery charge slowly?

  A new battery may charge slowly because some power remains from manufacturing. This is normal and usually improves after several full charge/discharge cycles.

• Do you offer bulk discounts? How can I apply?

  Yes. We offer discounted pricing for bulk purchases on HKBattery.hk (battery quantity >= 10), and discount increases with quantity. Please contact us by email before purchase for a quote.

• I bought the wrong item. How can I cancel or exchange?

  If the battery has not been shipped, contact us by email to cancel the order.
  If it has shipped or been received, you can use our 30-day no-questions-asked return policy. Contact us for return authorization and send it back.

• How can I track/check my order?

  After placing your order, you will be redirected to the tracking page automatically. You can also access it from the site footer and enter your order email to see full details including products, address, order status, and tracking link (if shipped).

• Do you have a physical store? I want to buy in person.

  To keep prices competitive, we currently do not operate a physical store. All products are sold online. Feel free to contact us anytime for assistance.

• Can I install the battery myself?

  Yes. All our batteries include installation tools, so even beginners can complete installation easily.